Last updated: 10 May 2021
We collect and process data to deliver services to Users of our licensed technology.
Platform Account Users sign up either directly with us, and/or through a Licensee of our technology. App Account Users can manage their privacy settings and access transparent information about how and why we store data.
Because we license our Technology, you may also regard the privacy policies of a Licensee and Sub-Licensee. For details on how and why we, the Licensor, collect and process your data, please have a look at section 6.
We are Everyday Digital Pty (Ltd) (“we”, “ED”) - the primary Licensor of our technology which is distributed across multiple platform iterations.
As a User of our technology, confidentiality and security of personal information is important to us - it is our responsibility to protect your privacy. We aim for a privacy-by-design approach to achieve a high standard of compliance, transparency, and accountability.
Having its jurisdiction in South Africa, ED complies with the provisions of the Protection of Personal Information Act (POPIA), 4 of 2013 (“the Act”), but is also informed by the General Data Protection Regulation (“GDPR”); this represents ED’s commitment to complying with obligations arising under the Act as well as the regulations contained in the GDPR.
3.1 “User” or “you” encompasses anyone accessing or using our technology, including Platforms and Apps;
3.2 “Data” means the sum of all information we collect and store through your use of our technology;
3.3 “Licensor” is Everyday Digital Pty (Ltd) (“we”, “ED”), the primary Licensor of its technology;
3.4 “Licensee” is a mandated provider of a Platform built on our technology, who may appoint Sub-Licensees of its Platform;
3.5 “Technology” means proprietary technology, frameworks, software, Apps, and Platforms, and related services and processes, as developed by ED;
3.6 “App” means any applications created using our technology, which may be made available to Users through a mandated Licensee, Sub-Licensee, or directly through ED;
3.7 “Platform” an iteration of our technology, operated by a Licensee;
3.8 “Account” means a User’s Account on a Platform and/or App developed using our technology. Accounts contain personal information and data that may be required to make use of our technology.
3.9 “Controller” or “Data Controller” means the technology Licensor, and/or Licensee(s), and/or Sub-Licensee(s);
3.10 “Processor” or “Data Processor” means anyone who has access to your personal information through our technology and/or is processing such personal information in connection with the use of our technologies.
3.11 “Processing” of personal data can be defined as including any operation or set of operations performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction;
3.12 “Appointed Provider” is a User who has been appointed as a third-party service provider by a Controller and thus given limited or full permission to access, view, and process personal information of Users. Appointed Providers may offer services such as support, administration, integrations, and content development.
We collect information about Platform Account Users, App Account Users, and website visitors for different reasons. We act as both a “Data Controller” (when we collect your personal data ourselves when you register a Platform Account with us and/or a Licensee) and as a “Data Processor” (when we need to provide support or process data for reasons described herein).
4.1 We process your personal data depending on what type of Account you hold and in order to provide related, legitimate services to you.
We collect account and profile information, such as personal and contact data, as well as location (optional) and functional data such as security, debugging, cookie, and notification data.
5.1 Personal and contact information collected, includes:
5.2 Purposes of collecting personal and contact information:
5.3 Analytical and functional information that may be collected includes:
5.4 Purposes for collecting analytical and functional information are necessary to ensure the secure and error-free delivery of a Platform, and also to allow the Platform administrator to understand and manage their Users. Cookies, (files with small amounts of data sent to your device from a server and stored on your device’s hard drive), sessions, and logs to collect certain additional information, such as a User’s IP address, GPS location, URL information, operating system, and browser details are all used for purposes of monitoring security, performance, and/or diagnostic events across our technologies.
5.5 Notifications that may be sent to you, and their purpose:
5.6 Other reasons and purposes for processing your data include:
6.1 We do not collect sensitive data in the following special categories:
As an App Account User, you may view and export a current list of the Appointed Providers who have accessed your personal data in your App account, under “Request Data”. Here you may see:
In order to store your personal data, provide customer support, perform back-office functions, fraud prevention tasks, or provide services to you, we may need to allow our staff, suppliers, service partners, and Licensees (who may be located or whose resources may be located in a country other than your country of residence) to access the personal data that you have supplied.
The categories of recipients to whom the personal data have been or will be disclosed:
10.1 Our services are not offered to any persons who are minors, being persons under the age of 13, or the age designated for minors as determined by the laws of the specific jurisdiction in which our services are being accessed.
10.2 It is not possible to enter an age below 13 years when creating an App Account.
10.3 If you are below the age of majority in your jurisdiction, you may only access our technology under parental supervision, and/or in restricted mode.
10.5 As our services are not offered to minors, we do not intentionally collect any personal data on any person who is a minor. If we become aware that we have collected such data, it will be deleted, irrevocably.
11.1 ED understands the value of your personal information and therefore, takes all reasonable steps to safeguard such personal information from unauthorised access or use, misuse, loss or interference and will, on an ongoing basis, review its security controls and related processes to ensure the continued integrity and confidentiality of your personal information. The same standards are imposed upon third-parties to whom your personal information is shared by ED to ensure that they likewise maintain the integrity and confidentiality of such personal information.
11.2 We have implemented security measures to protect the security of your personal data.
11.3 We regularly review security and privacy practices to ensure our systems and services are secure. While we cannot guarantee that loss, misuse or alteration of data will not occur, we use all reasonable efforts to prevent this.
11.4 It is important for you to guard against unauthorised access to your personal data by maintaining strong passwords and protecting against the unauthorised use of your own account, computer, or device.
12.1 You may withdraw your consent at any time by contacting us using the contact information contained in this policy. However, this may affect or limit your ability to use our services.
12.2 When you cease to use our technology, delete your Account, or notify us that you withdraw consent, you withdraw your consent to our collection and processing of your personal data.
12.3 When you do not exercise your right to be forgotten, we will retain your data for research, reference, and statistical purposes in the interest of product optimisation and legacy functionality, for as long as you may have a relationship with us. However, we may keep your information after this relationship for the following legitimate reasons: any questions or queries you have for us or for any fraud or legislative requirements.
12.4 With regards to deleting or editing your personal data:
12.5 You have the right to lodge a complaint with a Processor.
If you have any requests concerning your personal data, ED must acknowledge your request. Please contact the Information Officer/Data Protection Officer using the following email address: